Appliance Repair Questions, Answered

We charge a diagnostic fee for the technician to travel to your home, inspect the appliance and identify the fault. If you approve the repair, that fee is applied toward the cost of the work. Call (929) 344-1010 for the current rate before you book.

Progress Service is an authorized service center partnered with LG and Samsung. We are trained and approved by those manufacturers, we can perform in-warranty repairs on their appliances, and we install genuine manufacturer parts. A repair carried out by an unauthorized shop can void your manufacturer warranty.

Yes. We repair all major home appliance brands, including Sub-Zero, Whirlpool, GE, Viking, Bosch, Frigidaire, Maytag, KitchenAid, Electrolux and Kenmore. Factory authorization applies to LG and Samsung warranty work, but our technicians service the full range of major brands.

We serve Queens, New York, including Flushing, Bayside, Whitestone, College Point, Forest Hills, Rego Park, Kew Gardens, Elmhurst and Jackson Heights. Not sure whether you are in range? Call and we will tell you straight away.

Yes. As an authorized service center we install genuine OEM parts sourced through the manufacturer. Our technicians carry the components that fail most often, so many repairs are completed on the first visit.

As a rule of thumb, repair makes sense when the appliance is under about eight years old and the repair costs less than half the price of a comparable new unit. Our technician will tell you honestly when a repair is not economical rather than sell you work you do not need.

Most repairs are completed during the first visit, because our vans carry the parts that fail most frequently. If a part has to be ordered against your model number, we will tell you the expected timeline before you commit to anything.

Yes. Our technicians call ahead so you are not waiting around for an entire day. Several of our Google reviews mention this specifically.

For LG and Samsung, yes — as an authorized service center we handle covered warranty repairs directly. For other brands, contact the manufacturer first to confirm your coverage, then call us.

Yes. We are licensed and insured in New York State and regularly supply certificates of insurance for co-op and condo managing agents in Forest Hills, Jackson Heights, Rego Park and elsewhere. Tell us the managing agent when you book.

We accept cash and major credit and debit cards. You will have the price before any work begins.

Our focus is residential home appliances. For light commercial equipment, call us and describe the unit — we will tell you honestly whether it is something we can help with.